Privacy Policy

Last updated: October 2026

This policy explains how SEEDRA AL EMARAT SELLING PLANTS & AROMATIC HERBS - L.L.C (trade license CN-5528299, Musaffah 39, Musaffah, Abu Dhabi, United Arab Emirates) collects and uses your personal data when you use seedra.ae. We handle personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

What we collect

• Order and delivery details: name, email, phone, delivery address, order notes and the products you buy.
• Account details: if you create an account, your login email and password (stored encrypted, never in plain text).
• Messages you send us through the contact or corporate forms, email or WhatsApp.
• Technical data: basic device and usage information, and analytics cookies where enabled.

Payments

Card payments are entered on Stripe’s secure checkout page — we never see or store your full card number. If you choose Tabby, Tabby processes your data under its own privacy policy and may run checks to approve your purchase.

How we use your data

• to process, deliver and support your orders and returns;
• to reply to your messages and corporate enquiries;
• to prevent fraud and keep the Website secure;
• to keep records required by UAE tax and commercial laws;
• to send offers by email or message only if you have agreed — you can unsubscribe at any time.

Who we share it with

Only with service providers who help us run the shop — delivery couriers, payment providers (Stripe, Tabby), our hosting and email providers, and analytics (Google Analytics, where enabled) — and with authorities when the law requires. Some providers may process data outside the UAE with appropriate safeguards. We never sell your personal data.

Cookies and browser storage

Your bag, language, delivery country and checkout details are saved in your own browser so they are remembered between pages. Analytics cookies help us understand how the Website is used; you can block cookies in your browser settings.

How long we keep it

Order and invoice records are kept for as long as UAE tax and commercial laws require; other data is deleted or anonymised when no longer needed.

Your rights

You can ask to access, correct or delete your personal data, or object to marketing, by emailing info@seedra.ae. We will respond within the period required by law.

Security

The Website uses encrypted connections (HTTPS), and access to customer data is limited to authorised staff.

Contact

SEEDRA AL EMARAT SELLING PLANTS & AROMATIC HERBS - L.L.C · Musaffah 39, Musaffah, Abu Dhabi, United Arab Emirates · info@seedra.ae · +971 50 769 3322