Terms & Conditions

Last updated: October 2026

These terms apply to every purchase on seedra.ae (the “Website”). The Website is operated by SEEDRA AL EMARAT SELLING PLANTS & AROMATIC HERBS - L.L.C, a limited liability company licensed in Abu Dhabi under trade license CN-5528299, registered for VAT under TRN 105491128200003, with its registered address at Musaffah 39, Musaffah, Abu Dhabi, United Arab Emirates (“Seedra”, “we”, “us”). By placing an order you agree to these terms.

1. Products

We sell packaged food products — honey, dates, honey-based spreads and chocolates — and gift boxes made from them. Our honey is a natural product: colour, taste and texture vary between harvests, and crystallisation is natural and not a defect. Product photos are for illustration and packaging may change.

Our products are food, not medicine, and are not intended to diagnose, treat or prevent any disease. Honey must not be given to infants under 12 months old. Please check ingredients for allergens (for example nuts in amlou and some chocolates) and ask us if you are unsure.

2. Prices and VAT

All prices are in UAE Dirham (AED) and include 5% VAT. If you choose to view prices in another currency, the converted amounts are approximate; you are always charged in AED, and your bank may apply its own exchange fees. Delivery fees and any payment-method fee are shown at checkout before you pay.

3. Orders

Your order is confirmed when you receive our order confirmation email. We may cancel an order — with a full refund — if a product is unavailable, if there is an obvious pricing error, or if we cannot verify the payment or delivery details. Quantities may be limited.

4. Payment

• Card / Apple Pay / Google Pay — processed securely by Stripe. We never see or store your full card number.
• Tabby — pay in instalments, subject to Tabby’s approval and terms.
• Cash on delivery — where offered, payable in cash to the courier. We may limit cash on delivery by order value or area.

5. Delivery

We deliver to the countries listed at checkout. Delivery times, fees and free-delivery thresholds are explained in our Delivery Policy.

6. Returns and refunds

Please see our Returns & Refunds Policy.

7. Corporate and personalised orders

Corporate, bulk and custom-branded orders are confirmed by a separate quotation, which may include its own payment and delivery terms.

8. Your account

Keep your login details private; you are responsible for activity under your account. We may suspend accounts used for fraud or misuse.

9. Intellectual property

The Seedra name, logo, photos and content on the Website belong to us and may not be used without our written permission.

10. Liability

To the extent permitted by UAE law, our liability for any order is limited to the amount you paid for that order. Nothing in these terms limits your rights under UAE consumer protection law.

11. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi. The courts of Abu Dhabi have jurisdiction over any dispute.

12. Changes

We may update these terms. The version on the Website at the time of your order applies to that order.

13. Contact

SEEDRA AL EMARAT SELLING PLANTS & AROMATIC HERBS - L.L.C · Musaffah 39, Musaffah, Abu Dhabi, United Arab Emirates · Email: info@seedra.ae · Phone: +971 50 769 3322