Returns & Refunds Policy

Last updated: October 2026

We want you to love every jar. If something isn’t right, here is how we make it right.

1. Damaged, faulty, wrong or missing items

Tell us within 48 hours of delivery with your order reference and a photo. We will send a free replacement or give you a full refund, including delivery — your choice. You don’t need to return a damaged item unless we ask.

2. Changed your mind?

You can return products within 30 days of delivery if they are unopened, sealed and in their original packaging.

• Contact us first with your order reference — please don’t send items back without arranging it.
• In the UAE we can arrange collection; return delivery costs are deducted from the refund unless the return is due to our error.
• Outside the UAE, we will send you return instructions; return shipping is at your cost.

3. What can’t be returned

For food-safety and hygiene reasons, we cannot accept returns of:

• opened or used food products (unless faulty);
• custom gift boxes put together for you (Build a Box) once dispatched (unless faulty);
• personalised, custom-branded or corporate orders (unless faulty).

Natural crystallisation of honey is not a fault — gently warm the jar in warm water (below 40°C) to make it liquid again.

4. Cancellations

You can cancel free of charge until your order is dispatched — contact us as soon as possible. After dispatch, the returns rules above apply.

5. How refunds are paid

• Card, Apple Pay, Google Pay: refunded to the original card. Banks usually show it within 5–10 business days.
• Tabby: refunded to Tabby, which updates or refunds your instalments under its own terms.
• Cash on delivery: refunded by bank transfer to an account in the customer’s name.

We issue approved refunds within 5 business days of approving them (for returns, after we receive and check the items). Refunds are in AED. Delivery fees and any payment-method fee are refunded only if the return is due to our error.

6. How to start

Email info@seedra.ae or call +971 50 769 3322 with your order reference (it starts with “SED-”). Your rights under UAE consumer protection law are not affected by this policy.

SEEDRA AL EMARAT SELLING PLANTS & AROMATIC HERBS - L.L.C · Trade License CN-5528299 · Musaffah 39, Musaffah, Abu Dhabi, United Arab Emirates